We ship to most countries all over the world. However, certain restrictions prevent us from shipping certain products to all geographical locations. You'll be notified at checkout if we are unable to ship specific items to the address you've selected.

All our orders are sent from California, United States.

The cost for shipping will be displayed on the checkout page. Shipping fees depend on shipping weight, shipping method and destination.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email with a confirmed expected delivery date as well as the link to track the shipping status of your order. These emails may be sent to your spam folder, so please ensure you check it!

Items that are not for pre-order will take 24 to 48 hours to process before shipping it for delivery. Pre-order items will have an estimated shipping date that will be indicated on the item’s product page. As soon as your order is handed over to our shipping carrier, the shipping method you chose during checkout will apply.

If you notice that your order has been “returned to sender,” it may mean that it was undeliverable or the shipping address was incomplete/not enough information. Please reach out to us via contact@qsmp.shop with your name and order information and we will either provide re-shipping information or a refund for your items.

We regret to inform you that we cannot offer a refund for your order. Once the package enters the jurisdiction of your local or national postal service, or UPS if selected during checkout, the responsibility for final delivery transitions to them and the recipient. We recommend contacting the relevant delivery service for assistance with this matter.

If you notice your package at a shipping facility in your country for an unusually long time, please reach out to us via contact@qsmp.shop with your order information so we can directly handle your case. If we do not hear from you and your package has been at the same facility for more than 30 days, we will consider it fulfilled and can no longer reimburse you if you reach out to us afterwards.

If you notice your package at a shipping facility in your country for an unusually long time, please reach out to us via contact@qsmp.shop with your order information so we can directly handle your case. If we do not hear from you and your package has been at the same facility for more than 30 days, we will consider it fulfilled and can no longer reimburse you if you reach out to us afterwards.

Import duties are taxes collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty.

While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country.

We do everything on our end to declare customs (value, items, weight, material) to ensure that there is no added customs charge when your order arrives to your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence on our end to prevent this from happening, but unfortunately we are not in control of each order and it is up to your country's postal service how your order is handled. We recommend speaking with your local post office if you have any specific questions regarding your country's customs process.