Question 1

What is the status of my order?

Accepted Answer

What is the status of my order?

Question 2

I need to change my shipping address, what do I do?

Accepted Answer

I need to change my shipping address, what do I do?

Question 3

I made two separate purchases. Can I combine them?

Accepted Answer

At this time, we are unable to combine orders that were placed separately.

Question 4

When will the next restock be?

Accepted Answer

When will the next restock be?

Question 5

What payment methods do you accept?

Accepted Answer

What payment methods do you accept?

Question 6

What currency is used?

Accepted Answer

What currency is used?

Question 7

Where do you ship?

Accepted Answer

We ship to most countries all over the world. However, certain restrictions prevent us from shipping certain products to all geographical locations. You'll be notified at checkout if we are unable to ship specific items to the address you've selected.

Question 8

Where do you ship from?

Accepted Answer

All our orders are sent from California, United States.

Question 9

How much does shipping cost?

Accepted Answer

The cost for shipping will be displayed on the checkout page. Shipping fees depend on shipping weight, shipping method and destination.

Question 10

How can I track my package?

Accepted Answer

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email with a confirmed expected delivery date as well as the link to track the shipping status of your order. These emails may be sent to your spam folder, so please ensure you check it!

Question 11

When will I receive my items?

Accepted Answer

Items that are not for pre-order will take 24 to 48 hours to process before shipping it for delivery. Pre-order items will have an estimated shipping date that will be indicated on the item's product page. As soon as your order is handed over to our shipping carrier, the shipping method you chose during checkout will apply.

Question 12

My package was “returned to sender.” What should I do?

Accepted Answer

My package was “returned to sender.” What should I do?

Question 13

My package was marked as “delivered” but I can't find it. What should I do?

Accepted Answer

We regret to inform you that we cannot offer a refund for your order. Once the package enters the jurisdiction of your local or national postal service, or UPS if selected during checkout, the responsibility for final delivery transitions to them and the recipient. We recommend contacting the relevant delivery service for assistance with this matter.

Question 14

My package is stuck at a shipping facility in my country. What should I do?

Accepted Answer

My package is stuck at a shipping facility in my country. What should I do?

Question 15

Will I have to pay taxes or import duties in my country?

Accepted Answer

Will I have to pay taxes or import duties in my country?

Question 16

Do you accept returns?

Accepted Answer

We accept returns only if there is a defect with the product.

Question 17

I need to cancel my pre-order. What do I do?

Accepted Answer

I need to cancel my pre-order. What do I do?

Question 18

Are returns free?

Accepted Answer

Are returns free?

Help Center &Lost Property

What is the status of my order?

I need to change my shipping address, what do I do?

I made two separate purchases. Can I combine them?

When will the next restock be?

What payment methods do you accept?

What currency is used?

Where do you ship?

Where do you ship from?

How much does shipping cost?

How can I track my package?

When will I receive my items?

My package was “returned to sender.” What should I do?

My package was marked as “delivered” but I can't find it. What should I do?

My package is stuck at a shipping facility in my country. What should I do?

Will I have to pay taxes or import duties in my country?

Do you accept returns?

I need to cancel my pre-order. What do I do?

Are returns free?

Help Center &
Lost Property